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ESSENTIAL CHECKS BEFORE ORDERING
It is the customer’s responsibility to ensure that the Furniture and Bedding items that have been ordered will fit into the room for which they are intended, that they will fit through all access points to the room and that there is sufficient access for a large delivery truck to reach the delivery address.*Fees for redelivery may apply.

PAYMENT
A deposit of 100% is required for all custom made or special orders. Full payment must be received before delivery/collection of goods. Errors in pricing are subject to correction with your approval. If you do not approve Byrnes Giftware and Furniture reserves the right to cancel the sale. Please confirm the prices at point of purchase.

LEAD TIMES
As all of our products are subject to availability from our suppliers, we can only give general guidance or an approximate lead time at the time you place your order. Stock due dates are not guaranteed but we will do our utmost to ensure products are delivered by the stated date or within a reasonable period thereafter. We cannot accept any liability for any delay or failure to deliver that is beyond our reasonable control.

DELIVERY ACCESS
The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result. They will not remove doors or windows. Road access to the delivery address must be suitable and adequate for the delivery vehicle so that unloading can be carried out conveniently without obstruction or damage. All doorways, hallways, elevators, and points of access in your property must be measured by the customer to ensure that they are adequate for the size of the goods being delivered. If the delivery team have difficulty placing an item in the area of your choosing due to limitations such as narrow halls, stairways, corners or ceiling heights, the items will be placed in another area of your home. If you insist that the delivery team manoeuvre an item in a restricted area, you will be responsible for any resulting damages to the furniture and the premises. Prior to delivery please ensure that all access routes, flooring and door frames are protected. Byrnes will not accept responsibility for any damage caused where floor covering protection was not used.

STORAGE
Items that are in stock and/or are ready for delivery will be held in storage for a maximum period of 4 weeks. Storage fees will apply after this period. A charge of €25.00 per week is applicable to all items held in storage.

RETURNS POLICY – PURCHASES MADE INSTORE
We are happy to assist you with the return of items purchased in store that are unsuitable, once we are notified within 72 hours of receipt of the goods and they are returned to us within 14 days. Please be aware that all item(s) being returned must be in perfect condition. An uplift or collection charge will apply should our team need to collect the item from you. We are unable to refund or exchange faulty or imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model). Returns are not permitted on custom orders where an item has been ordered to your exact specifications or on any non standard combination order. Mattresses,pillows, and bed linen cannot be returned once the packaging has been opened for health and hygiene reasons. Any item which has undergone assembly cannot be returned. All returns must be accompanied by proof of payment. All returns must be in their original packaging and in perfect condition. In the event of a refund, this must be collected in store via the original payment method. Refunds will be processed once the goods have been returned to us.

RETURNS POLICY – PURCHASES MADE ONLINE
We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). While the item(s) are in your possession you must take reasonable and appropriate care of them.
They must be in “as new” condition and returned in their original and undamaged packaging. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us.
Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

ONLINE RETURNS EXCLUSIONS
We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene: mattresses, pillows, bedlinen, mattress toppers, duvets, electric blankets, earrings and personal care items.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied. If you have any questions about this policy, please contact our Sales team at sales@byrnesofwicklow.com
This returns policy only applies when you make a purchase online from our website.

RETURN OF FAULTY GOODS
Prior to returning the goods by post or courier, please contact our sales team on sales@byrnesofwicklow.com who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

REFUNDS
Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

DELIVERY TIME
Although we are unable to give a specific time of day for deliveries, we will try to accommodate all customers where possible. You will be contacted to schedule your delivery on a given day and the driver will contact you one hour in advance on the day of delivery. In the event that a scheduled delivery is canceled by you or a redelivery must take place, a fee will apply.

COLLECTION
All items must be paid in full prior to collection. Customers must have a copy of the original sales invoice and present this at the store as proof of purchase. Please consider the dimensions, size and suitability of the vehicle that is being used to collect goods. If items cannot be loaded safely or without damage into the pickup vehicle, our team may politely decline to load into the vehicle. For goods collected, transport will be entirely at the risk of the customer. Please inspect all your new furniture at the time of pick-up.
Byrnes cannot be held responsible for any transit damage caused thereafter. If there are any items that do not meet your approval, inform the team immediately.

DAMAGED/FAULTY GOODS
All goods must be inspected on receipt of delivery and any damage i.e. scratches, tears, dents, soiling, inaccuracies etc. should be reported immediately to the Byrnes Giftware and Furniture Sales Team on 0404 25552. Byrnes is unable to accept reports of damage upon delivery after three days so it is critical that you unpack and inspect your goods within this time. In some instances, to professionally repair an item Byrnes may need to remove the item from your home to a repair workshop. In most cases, faults are of minor nature and can be resolved in the home by a furniture technician. If the issue is not corrected to original specification or similar, we will replace or exchange the item. In the event you receive an item you feel is faulty, please provide us with photographs within three days of delivery clearly showing the fault along with a written description so that we can assist you.