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RETURNS POLICY – PURCHASES MADE INSTORE
We are happy to assist you with the return of items purchased in store that are unsuitable, once we are notified within 72 hours of receipt of the goods and they are returned to us within 14 days. Please be aware that all item(s) being returned must be in perfect condition. An uplift or collection charge will apply should our team need to collect the item from you. We are unable to refund or exchange faulty or imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model). Returns are not permitted on custom orders where an item has been ordered to your exact specifications or on any non standard combination order. Mattresses,pillows, and bed linen cannot be returned once the packaging has been opened for health and hygiene reasons. Any item which has undergone assembly cannot be returned. All returns must be accompanied by proof of payment. All returns must be in their original packaging and in perfect condition. In the event of a refund, this must be collected in store via the original payment method. Refunds will be processed once the goods have been returned to us.

RETURNS POLICY – PURCHASES MADE ONLINE
We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). While the item(s) are in your possession you must take reasonable and appropriate care of them.
They must be in “as new” condition and returned in their original and undamaged packaging. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us.
Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

ONLINE RETURNS EXCLUSIONS
We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene: mattresses, pillows, bedlinen, mattress toppers, duvets, electric blankets, earrings and personal care items.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied. If you have any questions about this policy, please contact our Sales team at sales@byrnesofwicklow.com
This returns policy only applies when you make a purchase online from our website.

RETURN OF FAULTY GOODS
Prior to returning the goods by post or courier, please contact our sales team on sales@byrnesofwicklow.com who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

REFUNDS
Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.